Where the Oregon Coast Falls in Love!
Customer Service Disclaimer
At SJ Custom Jewelers,
we are dedicated to delivering not only quality products but also an exceptional service experience. Our commitment to excellence is backed by our comprehensive guaranty, ensuring that every purchase you make is both a value and a promise. With customer satisfaction at the forefront, we offer unwavering support from the moment you browse our catalog to the post-purchase care you might need. To make your shopping experience as convenient as possible, we provide free shipping on all orders, ensuring that your selections arrive safely and promptly at your doorstep without any additional cost. Understanding that sometimes expectations don't always align with reality, we've instituted a hassle-free, 15-day return policy. If, for any reason, our products do not meet your standards, you are welcome to return them within 15 days of receipt for a full refund or exchange. This policy is our way of assuring you that we stand behind the quality of our products and are confident that you will be satisfied with your purchase.
Thank you for choosing our jewelry collection. We want you to be fully satisfied with your purchase and enjoy wearing our pieces. However, please be aware of the following:
- Product Representation: We strive to accurately represent our jewelry in terms of colors, sizes, and descriptions on our sales platforms. However, due to variations in computer monitors and other electronic screens, actual colors may vary. Handmade items may also have slight variations in shape and size, adding to their unique character.
- Material Information: We provide information on the materials used in our jewelry to the best of our knowledge. It's important to note that reactions to materials vary by individual, and we cannot be held responsible for any allergies or reactions that may occur as a result of wearing our jewelry.
- Care and Maintenance: We provide care instructions with our jewelry to help maintain its beauty and longevity. However, normal wear and tear or damage from improper care or handling is not covered under any warranty or return policy.
- Liability: Our liability for any product purchased through our sales platforms is strictly limited to the purchase price of that product. We are not responsible for any indirect, special, or consequential loss or damage arising under these terms and conditions or in connection with our products.
- Returns and Exchanges: Please refer to our specific policies regarding returns, exchanges, and refunds. We aim to handle all such requests fairly and promptly.
By purchasing from us, you acknowledge and agree to this disclaimer. We appreciate your understanding and are here to assist with any questions or concerns you may have.
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